At Yhlsoft, Inc., operating through our digital store at vjkpnn-e2.myshopify.com, we are dedicated to delivering your favorite pet accessories quickly and safely. Whether you are ordering a sturdy corrugated cat scratching board, custom-engraved metal dog ID tags, or jingle pet bells for your pet's collar, this Shipping Policy explains our handling schedules, transit times, packaging standards, and tracking protocols.
1. Order Processing & Handling Schedules
All orders placed through our platform are processed from our fulfillment facility in Lisle, Illinois. Fulfillment timelines depend on whether your item requires custom personalization:
Standard In-Stock Products
Covered Items: Cat Scratching Boards & Pet Bells
Processing Time: 1 to 2 Business Days
Order Cut-Off: 2:00 PM EST (Monday - Friday)
Weekend Orders: Dispatched Next Business Day
Custom Engraved Items
Covered Items: Customized Dog ID Tags
Engraving Window: 2 to 3 Business Days
Quality Assurance: Verification of Text Alignment
Dispatch Phase: Immediately Following Etching
2. Estimated Shipping Methods & Delivery Timelines
We partner with reliable regional and global carriers, including USPS, UPS, and DHL, to ensure efficient parcel transport to domestic and international destinations:
| Shipping Method |
Destination & Estimated Transit Time |
Shipping Cost Structure |
| Standard Domestic Shipping |
United States (3 to 5 Business Days) |
Flat Rate $4.99 (Free on Orders > $35) |
| Express Domestic Delivery |
United States (1 to 2 Business Days) |
Calculated at Checkout ($12.99 - $18.99) |
| International Standard Mail |
Canada, UK, Europe, Australia (7 to 14 Business Days) |
Calculated at Checkout Based on Weight |
| Military / APO / FPO |
US Overseas Military Addresses (10 to 20 Business Days) |
Standard Domestic Rates Apply |
3. Product Packaging & Protective Standards
To ensure every pet product arrives in pristine condition without damage or deformation, we utilize specialized packaging methods for each merchandise category:
-
Cat Scratching Boards: Wrapped in shrink-film moisture barriers and shipped in reinforced corrugated outer boxes to prevent crushed corners or cardboard damage.
-
Dog ID Tags: Packaged in padded protective bubble envelopes with custom tag protectors to prevent metal scratches during transit.
-
Pet Bells & Collar Charms: Encased in individual sealed plastic sleeves inside padded mailers to prevent loss or tarnishing during handling.
4. Order Tracking & Shipment Notifications
Once your order is packed and assigned a carrier tracking number, an automated confirmation email is sent to your registered email address (e.g., your primary contact on file).
You can track your package in real-time by clicking the tracking link provided in your email or by visiting the carrier portal directly. Please allow up to 24 hours for initial scanning updates to appear.
5. Address Accuracy & Redelivery Fees
Customers are responsible for providing complete, accurate, and deliverable shipping addresses during checkout:
Address Guidelines & Correction Rules
• Address Verification: Please double-check apartment numbers, suite details, street names, and postal codes prior to order confirmation.
• In-Transit Modifications: Address changes requested after dispatch cannot be guaranteed and may incur carrier intercept fees.
• Returned Packages: Parcels returned due to insufficient address details can be reshipped upon payment of a standard re-postage fee.
6. International Shipping, Duties & Customs Clearances
For orders dispatched across international borders, additional regulatory and customs provisions apply:
| Customs Category |
International Shipping Terms & Conditions |
Payer Responsibility |
| Import Duties & Taxes |
Vat, GST, or local import taxes assessed by destination customs agencies upon package arrival. |
Customer (Recipient) |
| Customs Inspections |
Border control inspections may cause minor transit delays beyond estimated delivery windows. |
Non-Refundable Delay |
| Restricted Items |
All pet supplies sold on our store are compliant for standard international pet equipment import. |
Verified Safe Category |
7. Lost, Stolen, or Delayed Packages
While carrier delays are outside our direct control, we are dedicated to helping resolve transit issues:
-
Delayed Shipments: If your tracking status remains unchanged for more than 5 business days, please notify our support team so we can launch a carrier inquiry.
-
Packages Marked Delivered: If your tracking status shows "Delivered" but you cannot locate the package, check with household members or building managers before contacting us within 48 hours.
8. Contact Customer Support for Shipping Enquiries
For questions regarding tracking updates, dispatch status, or address changes, please reach out to our fulfillment desk:
Yhlsoft, Inc.
Fulfillment Center: 4300 Commerce Court, Suite 260
City, State & Zip Code: Lisle, IL 60532, USA
Online Store Domain: vjkpnn-e2.myshopify.com
Merchandise Scope: Cat Scratching Boards, Custom Dog Tags & Pet Bells
Effective Document Release: 2026 Shipping Guidelines
