Contact information

Yhlsoft, Inc.

Customer Care & Contact Directory
Directory Ref: CT-2026-YHL
Storefront: vjkpnn-e2.myshopify.com
At Yhlsoft, Inc., we are committed to providing outstanding customer service and support for every order placed on vjkpnn-e2.myshopify.com. Whether you have inquiries regarding our durable cat scratching boards, custom-engraved dog ID tags, or decorative pet bells, our dedicated customer assistance team is available to help you with order updates, product inquiries, custom requests, and after-sales service.

1. Primary Contact Channels & Business Hours

We strive to offer accessible and prompt assistance across all customer communications. Below are our main operational hours and primary channels:

Customer Service Inbox

Primary Support Email: [email protected]

Response Time: Within 24 Business Hours

Order Tracking: Live Updates via Email

Language Support: English Service

Operating Schedule

Monday - Friday: 9:00 AM – 5:00 PM CST

Saturday: 10:00 AM – 2:00 PM CST

Sunday & Holidays: Closed for Operations

Location: Lisle, Illinois, USA

2. Specialized Product Consultation Desks

To provide expert guidance on our varied pet hardware catalog, our team offers tailored assistance across our main product lines:

Product Category Consultation & Support Assistance Scope Primary Support Focus
Cat Scratching Boards Material density advice, sizing for large cat breeds, assembly guides, claw care recommendations, and bulk replacement orders. Product Durability & Fit
Custom Dog ID Tags Engraving character limit checks, custom font preview guidance, phone number validation, and batch etching for shelters. Custom Text Accuracy
Pet Bells & Accessories Acoustic sound level inquiries, ring attachment sizing for collars, material tarnish care, and color matching advice. Sizing & Hardware Fit

3. Corporate Office & Mailing Address

For official legal notices, business correspondence, or pre-authorized physical return parcels, please direct all mailings to our Illinois corporate office:

Corporate & Operations Headquarters

Company Legal Name: Yhlsoft, Inc.

Street Address: 4300 Commerce Court, Suite 260

City, State & Zip Code: Lisle, IL 60532, United States

Note: Please contact support via email to obtain an RMA code before sending physical returns to this address.

4. Step-by-Step Customer Assistance Guide

Follow these simple steps when reaching out to ensure the fastest possible resolution for your request:

  • Step 1: Include Order Information: Always mention your order number (e.g., #YHL-1001) in your email subject line.
  • Step 2: Attach Photos or Details: For damaged goods or custom engraving reviews, attach clear photos of the item received.
  • Step 3: Receive Confirmation: Our team will log your inquiry and respond with a solution within 24 business hours.
Yhlsoft, Inc. • Contact InformationPage 1 of 2

5. Inquiry Classification & Response Service Level

We prioritize inquiries based on urgency to ensure critical order issues are resolved immediately:

Inquiry Type Description & Request Type Target Response Time
Address Changes / Cancellations Immediate corrections requested prior to package dispatch from our fulfillment center. High Priority (< 6 Hours)
Damaged or Incorrect Items Reporting crushed cat scratching boards or misprinted custom dog tags upon delivery. High Priority (< 12 Hours)
General Product Advice Inquiries regarding pet bell attachment sizes, materials, or store policies. Standard (12 - 24 Hours)
Wholesale & Bulk Orders Requests for large quantity purchases of pet supplies or customized tags. Commercial Desk (24 Hours)

6. Frequently Asked Contact Scenarios

To help save time, here are answers to common communication questions:

Helpful Information for Buyers

• Can I modify my dog ID tag engraving text after ordering? If your order has not entered the etching stage, we can update the text. Please email us immediately with your order number.

• How do I obtain tracking information? Tracking numbers are emailed automatically once orders leave our warehouse. Check your spam/junk folder if not received.

• Do you offer phone support? We currently offer all customer support via our dedicated email service to maintain a complete written record of custom order instructions and tracking updates.

7. Feedback & Wholesale Inquiries

We welcome customer reviews, feedback on product quality, and inquiries from retail partners interested in bulk supplies of pet bells, custom dog tags, or cat scratching boards.

For wholesale partnerships or custom store feedback, please send a detailed email to our general support address with the subject line "Wholesale Inquiry - Yhlsoft, Inc."

8. Official Contact Details Summary Card

Save or print this official contact summary sheet for quick reference regarding your orders:

Yhlsoft, Inc. Customer Care Directory
Company Name: Yhlsoft, Inc.
Physical Office: 4300 Commerce Court, Suite 260, Lisle, IL 60532, USA
Official Support Email: [email protected]
E-Commerce Website: vjkpnn-e2.myshopify.com
Product Categories: Cat Scratching Boards, Custom Dog ID Tags, Pet Bells
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST